Passengers
Ride updates & refunds
Chat with support agents in-app, track refund timelines, and request safety call-backs.
Median resolution: 2h
Drivers, passengers, and agents get live help from operations experts in Lagos. Choose the channel that fits, and expect a response in under 30 minutes during peak hours.
Average reply time
18 min
Across email and chat tickets logged during business hours.
Cities covered
8
Dedicated ops reps in every launch corridor.
Agent hotline
24 / 7
Super agents reach a priority desk for driver onboarding issues anytime.
Choose the channel that matches your query. We keep every ticket tracked until it’s resolved.
Lagos HQ
Victoria Island
Operations centre & agent onboarding hub.
Satellite desks
Ikeja • Lekki • Ajah
Walk-ins welcome Mon–Thu, 10:00–16:00.
Pop-up office requests? Email events@goridar.com.ng.
Prefer email? Reach the Goridar team directly and we’ll reply within one business day.
We route tickets automatically so the right operator jumps in within minutes.
Passengers
Chat with support agents in-app, track refund timelines, and request safety call-backs.
Drivers
Get payout clarifications, route optimisations, and inspection slots without leaving the app.
Agents
Priority hotline, dashboard walkthroughs, and commission reconciliation support 24/7.