Knowledge base

Your Goridar questions answered—drivers, passengers, and agents included.

Browse the categories below. If you don’t see what you need, reach out and our support squad will respond in minutes.

What documents do I need to start driving?

Upload a valid driver’s licence, proof of insurance, and a recent vehicle inspection. Agents help you collect everything within 48 hours.

Passengers

Tap “Live trip” once your driver departs to share real-time location and arrival estimates with friends or family.

Goridar connects drivers commuting to work with passengers going the same way, helping share costs and reduce traffic.

Sign up, verify your identity, add your vehicle and daily route, set available seats and pricing, then publish your commute.

We use verification, ratings, and in‑app tools. Always check profiles and reviews before booking, and follow our community guidelines.

Drivers set fair per‑seat prices within recommended ranges based on distance and market norms. No cash—payments are in‑app.

Our cancellation policy protects both parties. See details in the app before booking to understand cut‑offs and refunds.

Yes, a small service fee is included to cover processing and platform costs. It’s shown clearly at checkout.

Yes. Review profiles and preferences and only confirm bookings that feel right. You can also block or report users.

We’re rolling out city by city. Check the app or site for supported regions and join the waitlist if we’re not in your area yet.

Use the in‑app help center or email support@goridar.com.ng.

Back to home Contact support

Still need help?

Chat in-app, call the hotline, or book an agent callback. We follow up until your ride or payment issue is fully resolved.

Support coverage

Emergency? Dial the in-app SOS to alert our safety desk instantly.